How will your business evolve over time to survive and
thrive. If you wish to be in business
5, 10, 15, or 20 years from now you have to consider
how the business will evolve over time.
All businesses that are in existence for over 10 years had
to adapt
to make their products and services relevant to today's
customers. Customers come of age and their taste and
preferences change over time. New technology is
introduced often and you have to keep up to stay on the
cutting edge and achieve efficiencies.
Doing the same thing today that you did 10 years ago will
erode your market share and give competitors an advantage.
The question is how do you evolve your business.
Let's look at some examples:
Microsoft: Microsoft started out as a software
company that develops and sells software for the personal
computer before the Internet was invented. Today
Microsoft not only develops and sells software for personal
computers, they also do so for businesses, they got into the
cell phone market by developing operating systems for
phones; they also ventured into the hardware market by
creating the XBox and bought the Nokia phone business; they
got into the online video communication business by buying
Skype; they went into the Cloud service business by creating
Office 365; they also went into the Internet Search Engine
business by rolling out BING; They also came up with a
specific life cycle timeframe for their software products;
etc.
Google: Google started as just a Search Engine
for the web. Over the years they evolve the company to
providing email services; they rolled out software for
phones and later got into the hardware business by buying
the Motorola phone division; they went into the online video
upload business by buying YouTube; they went into the Cloud
service business by creating Google Drive; they
ventured into the online advertising business; they ventured
into Social Media; and many more areas.
Restaurants evolve their businesses over time to offer
carry out, catering, and delivery.
The question becomes how can you help your business
evolve over time. Evolution has two key elements
Opportunity and Necessity.
Opportunity: Opportunities to
evolve a business arise when certain factors exists:
- Buying Opportunity: A
buying opportunity could present itself when another
business offers itself for sale. You're looking for
companies that bring new technologies, new services that is
in line with your business model that can add value to the
customer. This is one way your company can evolve.
This is one of the methods used by Microsoft and Google and
many other companies.
- Playing Field Changes:
Opportunities can present themselves when the playing field
changes as in the case of the birth of the Internet.
The Internet provided a platform for things to happen very
quickly. You can communicate and share information
much faster. The birth of the Internet drove the birth
of new companies that created new products and services that
didn't exist before. The introduction of the Internet also
fueled rapid growth in technology. All of this created
a new playing field that fueled new innovations and created
new opportunities.
Necesity: The need for their
businesses to survive drives entrepreneurs to evolve and
grow the business. If you want to provide generations
of your family with a source of income and wealth, evolution
is a necessity. Many entrepreneurs go into business
with the idea of continuing to own the business in the
forseeable future. If this is your plan then you have
to evolve and grow the business so that it can survive into
the future.
Different way in which you can evolve the business:
- Offer New Products Or Services On A Regular
Basis:
Over the years Microsoft offers a new operating system.
Some of them included Windows Operating System for personal
computers, Windows Operating System for Server computers,
Internet Browser, Search Engine, Email Server Operating
system, Word Processing applications, etc.). Over the
years Apple offers a new device (iPod, iPhone, iPAD, iPAD
Mini, MAC, etc.). Amazon.com regularly offers new
services. These are examples of how companies have
evolved their businesses by offering new products or
services on a regular basis. You should pick a
timeframe (every one or two years) and plan to offer a new
product or service. You should sit down now and map
out what new products or services you will offer 1-5 years
from now and start working towards that goal.
- Offer Improvements/Upgrades To Existing
Products Or Services:
Microsoft and Apple make upgrades to their existing
products and roll them out as new products. For
example, Microsoft makes upgrades to the Windows operating
system for personal computers such as Windows 3, Windows
3.1, Windows NT, Windows 95, Windows 98, Windows Vista,
Windows 7, Windows 8, etc.). Apple upgrades
devices such as the iPhone 3, iPhone 4, iPhone 4S, iPhone 5,
iPhone 5S, etc. You can do that to your existing line
of products and services.
- Target New Demographics:
Targeting new demographics means reaching out to new
groups of customers. It could mean a new age group, a
male or female population, an ethnic group, a group that
speaks a certain language, etc. Targeting new
demographics may mean that you have to communicate in their
language or in a way that would be receptive to that
specific group. You may have to change the
packaging of your products in order to use certain images
and colors that appeals to that specific group. More
importantly, you have to target the new generation that will
continue to use your product going forward. You have
to continually introduce your product to the new generation
going forward.
- Expand To New Locations:
Opening new stores in new areas could expand your customer
base and
help to offset slow growth in other loations.
When a business has many locations and some of them don't
achieve the target profit margin the business as a whole can
continue to be successful if losses in some store locations
are offset by gains in others. Having multiple
locations also gives the business the opportunity to try new
products and services in local makets to gauge the response
before making a major investment in a new product that could
fail.
- Expand To Overseas Markets:
We live in a global economy where innovations and
competition comes from all over the world. Hence, if
you want your business to survive into the future you have
to consider expasion into overseas markets. You don't
have to physically establish a business overseas in order to
reach customers overseas. The Internet is one way you
can reach customers worldwide without having a physical
presence everywhere. However, you may have to market
to people overseas so that they can become aware of your
brand.
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